Hilton Herbs are the leading supplier of herbal and natural remedies for animals.
SUMMARY OF UK DELIVERY INFORMATION (Please note that the delivery time is from the date of dispatch and not from the date your order has been placed)
Please note that we do not send orders addressed to a HOTEL address or POST OFFICE address, unless prior arrangement has been made with us.
Orders under £44.99 (and under 3.5kg)
Customers have the option of :-
- Shipping with Royal Mail Tracked 48 (typically 2 days but can take 4 days) at £3.49
- Shipping with Royal Mail Tracked 24 (1-2 days) at £4.99.
- Shipping with DPD Next Day Courier service at £7.99 [see below for exceptions] (please note this is a next day service, but from time to time this can take 2 days)
- Saturday delivery - with DPD £16.99
Orders over £44.99 (and less than 3.5kg) are sent free of charge using Royal Mail 48 Tracked. There is however the option to upgrade to Royal Mail Tracked 24 for £1.49 or use a DPD Courier at £4.99
Orders over £130 will be sent with DPD or Royal Mail Tracked 24
Click & Collect - free You are welcome to collect your order from our offices at Northwich, Cheshire (CW9 7TN). Office hours are typically 9.00 – 4.30 but often we are here later, so it is recommended to ring ahead. Tel: 01565 745463.
Orders over 3.5kg will need to be send with DPD as we are unable to ship heavy items with Royal Mail. DPD will attract an additional shipping charges – see below for more information.
Please be advised that during busier periods, such as Christmas and Black Friday, parcel deliveries may take longer to be delivered.
DPD Courier: All orders over 3.5kg will be shipped via DPD as follows:-.
- UK Mainland, next working weekday delivery is £7.99
- UK Mainland, Saturday Delivery is £16.99
- Special UK Postcodes* two-working day service is special price applies [* Special UK Postcodes include Highlands Islands, Isle of Wight as follows: AB36-AB38, AB55-AB56, FK17-FK21, IV1-39, IV52-54, IV63, KW 1-14, PA21-PA40, PH19-PH26, PH49-50, PO31-PO41)
- UK Offshore, including the Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1)
- Northern Ireland - special price applies
- Isle of Man - special price applies
- Scilly Islands, Channel Islands - special price applies
We are currently unable to ship to the Republic of Ireland with DPD Courier.
General Rules for DPD
Under normal circumstances, all orders placed before 1.30pm will be dispatched the same working day. Orders placed after 1.30pm will be dispatched on the following working day. Orders placed after 1.30pm on a Friday will be dispatched on the following Monday for delivery on Tuesday (or Wednesday for UK special postcodes). This also applies to orders received after 1.30pm on a Thursday.
Saturdays, Sundays and all Bank & Public Holidays are classed as non-working days and orders will be dispatched on the next working day.
Your order will be fully trackable, and you will receive a text and email (if supplied) when your order has been dispatched, and on the day of delivery you will receive an estimated 1-hour delivery window, with alternative options if you are not in.
We reserve the right to switch this service to Royal Mail Special Delivery Next Day, in exceptional circumstances.
GENERAL INFORMATION - SERVICE OVERVIEW
Generally all orders placed before 3.30pm will be dispatched the same working day. Orders placed after 3.30pm will be dispatched on the following working day.
For courier deliveries please note that orders placed after 4pm on a Thursday will be dispatched Friday for a Monday delivery and orders placed after 4pm on Friday will be dispatched on Monday for a Tuesday delivery (or Wednesday for UK special postcodes).
Saturdays, Sundays and all Bank & Public Holidays are classed as non-working days and orders will be dispatched on the next working day.
Please double check your delivery address is correct and contact us straight away if not.
Email notification will be sent once your order has been dispatched.
If in the unusual situation there is an issue with your order, such as an item is unexpectedly out of stock or there is an issue with delivery, we will make contact with you. In these instances, we will keep you update via email or telephone to confirm the progress of the order.
Further information on UK deliveries as well as full information on international deliveries, please see our Delivery & Returns section of the website.
