The West Paw Love It Guarantee™
As a family business who manufacture their own products, West Paw take pride in knowing that their Zogoflex products are high quality toys that you and your dog will love. They are so confident in this, that if you feel that your Zogoflex toy wasn't up to standard, they'll replace it*!
How does it work?
If your dog damages their Zogoflex toy purchased from us (Healthful Pets), firstly, congratulations — you have a super tough chewer!
- Send us an email at [email protected] with your order number and some photos of the damage.
- We'll speak to our UK West Paw distributor to work out whether your dog would be better suited to a different design in the Zogoflex range. For example, a Toppl may not be the best option for a heavy chewer, we may suggest a Tux or Qwizl instead (check out the infographic below to see which West Paw products suit your dog's chewing style).
- We may need to ask some questions about your dog's age and breed in order to give you the best recommendation.
Please note:
This guarantee is valid for 6 months from purchase, and is limited to once per design, per household.
West Paw products are made for real life, not forever — the guarantee isn’t for normal wear and tear.
West Paw is a small, family business that prioritises people and the planet over profit. They stand for quality and want to make any wrongs right. Please treat this policy reasonably and respectfully.