There are times when you may have purchased the wrong item by accident or when it is no longer needed.
Upon receiving your order, if you decide that you no longer want it, you are entitled to return your order within 14 days of receipt.
Please contact our customer services department before doing so, please either complete the cancellation form.
Alternatively can you email us at [email protected] or phone us on 01565 740 777. You will be entitled to a full refund, provided that the product is in resalable condition, i.e. it is unopened, any seals are intact and it is in it's original, undamaged packaging.
When returning your product, please ensure that its is sufficiently packaged, include a note of your name and address, and order number ( if known) and return to:-
Healthful Pets
12 Dalby Court
Gadbrook Business Centre
Northwich
CW9 7TN
Once we have received the item(s), and checked the return, we will email you to confirm receipt and process a refund for the product(s) usually within 48 hours. The refund will be applied back to your original payment method and may take 2-3 working days to show on your records.
What happens if my product is faulty?
Any notice of defects or damage must be received, ideally immediately or within 30 days of the order arriving at a customers premises.
All pictures of damage, including the box and packaging must be provided. We cannot proceed with offering a replacement or a refund until evidence is supplied.
Please do not disponse of the faulty / damaged item, as it may be necessary to return the item to us ( at our cost).
Please contact us at [email protected] or phone on 01565 740777 so that we can resolve the issue as quickly as possible.
What happens if there is discrepancy with my order?
If there is a discrepancy with your order, please contact us as soon as possible. You can contact us at the above-mentioned contact details. If this is our error, we will arrange for collection of the incorrect item. Only once we have had tracking notification that the incorrect item has been collected, will we despatch any replacement item.
